Order Processing Time: Orders are processed and shipped within 3-4 business days.

Orders under $50 will be sent via standard mail (posted with stamps) without tracking. Delivery typically takes 7-15 business days, but may take longer in some cases. We will retain a photo of the shipped goods as proof.

Orders over $50 qualify for free trackable delivery to Canada, the United States, and most other countries. Delivery typically takes 5-10 business days, but may vary depending on the destination. Once your order is shipped, we will provide a tracking number via email. For delivery to other regions, please contact us via online customer service or email us at info@qingnan.store.

Once your order has been shipped, you will receive a confirmation email containing a photo of the shipped goods or a tracking number.

You may return the product within 30 days of purchase. For more information, please refer to our Return Policy.

Holidays and Peak Seasons: Please note that shipping times may be extended during peak seasons or holidays.

Customer Support: If you have any questions or need assistance with your order, please contact our customer service team at info@qingnan.store or via our online chat support.